"No Pressure"

March 27, 2011 I recently leased a 2011 Ford Escape from Larry H. Miller Ford in Sandy.  This is my second lease and everything went very smoothly.  I loved my 2008 Escape but I really love my 2011 Escape.  I knew of the new technology that was available, especially SYNC by Microsoft, and I wanted to have that in my car.  I worked with Wendy Davis both times.  There was no pressure just a sincere consideration of my needs, wants, and budget.  I couldn't has asked for anything better.  Go see WENDY.  She's great.

Margret Fields

"100% Trust"

March 21, 2011
 
Wendy,

I am not into the Facebook and twitter type emails so I am just sending a standard basic email to thank you.  Once again you took great care of me on the second purchase of a vehicle in 4 months, except this time was for my wife. You helped us out even when you were already busy with another customer, which was more than exceptional.  It is nice when a person walks into a showroom and the sales person recognizes them, remembers their name and come over to make sure the correct sale person takes care of them until you have a moment.  

I also appreciate you letting me into your office to talk over a couple of items on the purchase while my wife was looking at the new car.  Carolee appreciated you showing her all the workings of the sync system and the misc items in the car. I sent Carolee back over to close the deal with you by herself because I have 100% total trust in your ethics and honesty.
  
Thank you again,  

Duane Marsala

"Fun Experience"

I just wanted to Thank you Wendy you made buying a car a fun experience.  We have looked at several dealers and sometimes we leave there just frustrated and mad and refuse to go back.  I think buying a car should be a good experience not hassle.  Thanks again I want you to know I would recommend you to anyone looking for a new car!

Tonia

"Treated with Respect"

August 12, 2010

Thank you, Wendy, for making our recent automobile purchase a pleasant experience.  From the time we met you, at Larry H. Miller Ford Lincoln Mercury, Sandy, we felt that you were working for us.  You have a good deal of product knowledge and  were a great help in automobile selection and pricing.  We are very pleased with the way we were treated with respect and will call you the next time we are in the market for an automobile or pickup.

Lee and Mary Mathie,Blackfoot, Idaho

"No Pressure"

Just wanted to send a quick note to let you know how much we enjoyed our experience working with Wendy Davis at your LHM Ford dealership in Sandy. She was great right from the moment we showed up. She showed us a few cars that we had told her we might be interested in and then took us on a shopping adventure through all the dealerships throughout the area to find the perfect vehicle for us. We drove all around in a crossover from the ford dealership and it ended up being the vehicle we decided to purchase. She is a great asset to your company and we had a great experience. We would encourage anyone looking to buy a new car to look her up. She is very knowledgeable and personable and best of all there was no pressure to buy, no hard sales line or anything. Thanks for all your help Wendy... We will be back to see you every time we are in the market. And we will let everyone know that your the one to see in the car business.

Thanks again,
 

Terry and Teresa Taylor,Orem, Utah

"Friendly Advice and Assistance"

Thanks for helping me to trade in my 2003 Ford Mustang for a great Ford Fusion AWD.  I had a fabulous time driving my new car.

I appreciate your friendly advice and assistance in working towards my current budget.

Thanks a lot for your follow-up call as well as this makes me feel that I am still taken care of even after the deal is done.

Chee Seng

"No Pressure. Easy To Work With."

Working with Wendy to purchase a new car was easy.  I started the process of buying a car 2 months ago.  Other sales people pressured me to buy right away, but Wendy let me do things at my pace without pressuring me so I was able to get the right car for me.  Wendy's attitude demonstrates her desire for her customers to be satisfied.  When I was ready to purchase a car, there were no models of the car I wanted on the lot.  I wanted to do a test drive, so Wendy found an easy solution - she had just purchased the car I was considering, so she let me test drive her car.  Upon finalizing my decision about which car to get, Wendy helped me find a car with the features I wanted.  Buying a car from Wendy was a low-pressure, customer-friendly experience, and I believe any customer would be satisfied with their experience in buying a car from Wendy.  I would definitely go back to purchase other cars from Wendy.

Meghan Harrision

"Tremendously Helpful"

Miller Ford employee Wendy Davis, who helped me tremendously with my purchase, was and is fantastic. She is the reason I bought there. She took an extra couple of hours to help me program my phone Sync, showed me how to use Sirius Sat. radio, etc. Gave us an excellent test drive, and offered many extra-mile arrangements, follow up calls, etc. Wendy for President! I've always been leary of car dealerships, and have usually bought my (large) family 'fleet' cars in the lightly-used car market. But Wendy was so helpful and she applied no sales pressure, so I'm totally re-thinking how I buy cars going forward! Thank you! Gary Goodrich, Alpine, UT

Gary Goodrich

"No Pressure"

Wendy was very easy to work with and made our car buying experience easy! We were looking for a vehicle to replace our totaled truck and Wendy made the experience simple; no pressure, honest about offers and worked well for us!

Thanks Wendy,

Clay, Susan, Will and Gabe

Clay Jones

"Customer's Interest"

I just wanted to take a moment to thank you and Ryan on your combined team effort to find the truck that I really needed. It was very refreshing to work with two car sales representatives who had the customer's interest ahead of their own.

This buying experience by far out paces any I have experienced. What really blew me away was when I went to final finance and explained I do not do add ons, there was no strong arm sales for me to purchase any add ons. I have never had a problem with Ford Products as long as I do the recommended preventative maintenance. My last F150 went 238,XXX miles; I expect this 2009 F150 to well beyond that as I do not have any youth drivers in my household any longer. I did finally purchased the extended warranty when it was explained that a drive line replacement or computer replacement could well exceed the cost of the extension.

All in all I would rate the experience as superior to any I have experienced in the past. The full tank of gas (unheard of in contempory sales) at delivery was another pleasant surprise.

The only recommendation I have is use the manufacture sales sign-age and fluff. Design a VIP waiting area (separate from the general waiting area) to wait while the final finance and credit checks are accomplished. This area would be climate controlled, refreshments, many light snacks, leather couches, etc you get the idea. Cost of this area could come from the balloon and popcorn costs.

Would I recommend your dealerships to my friends and enemies: YES!!!

Chris Unthink

"Pleasurable Experience"

It was easy working with Wendy, and LHM Ford in Sandy.  From the very beginning with finding the car online we were quickly quoted a price, to the process of looking at the car it was ready to go and they let us easily check it out from front to rear.  The buying and closing process was also very quick.  All in all a quick and pleasurable experience.

Michael Kingsley

"True Professional"

Working with Mr. Wichman, and subsequently purchasing a car from him, was a pleasant experience. 
 
Mr. Wichman is very knowledgeable in his field, something that can be difficult to find.  I also applaud his professional and courteous conduct as well as the fact that he did not pressure me at any time to purchase the vehicle.  Mr. Wichman fully understood, and accepted, that I need to think about the purchase.  He also encouraged me to ask any questions that I might have, and he had no difficulty answering any questions I, or my wife, had. 
 
It was also a pleasant surprise to find a Sales Person who accepts the fact that a couple is one unit with equal rights. I also was impressed that  Mr. Wichman  did not displayed any patronizing or condescending conduct toward my wife at all at any time.  He treated her just as courteous as he treated me, something we have not always experienced in the past, especially not when purchasing a vehicle.
 
In the past, I have dealt with other dealerships, where I was told that the deal offered would only be good for that day, the vehicle could not be held until the next business day so that I could think about the investment etc.  Or where my wife was treated in a very condescending or patronizing way as if her opinion dos not matter.  None of this applied to Mr. Wichman's conduct.  He is a true professional in his field.
 
John R. Craig, P.E.

John R Craig

"Excellent Experience"

My wife and I would like to express our appreciation for your extraordinary efforts in our behalf during our recent purchase from L H M Ford in Sandy, UT.

Our "New Car Deal" was not an easy one to do.  With your assurance, we moved forward "sight unseen" to receive our new car, as promised.  Our new car is just as we had hoped, it's a real pleasure.

Our experience with "Ryan the Ford Guy" was excellent, Thank You.

Best Regards,

Jeff & Marjorie Leavitt
South Jordan, UT

Jeff & Marjorie Leavitt

"Excellent Sales Person"

Thank you for your professionalism, your courtesy and your assistance in bringing our recent purchase of a new Ford Fusion to a satisfactory close.  We enjoyed our time spent with you and felt we were completely and correctly informed on all aspects of our negotiations including the new "Cash for Clunkers Program".  We recognize an excellent sales person of which you certainly are one!  We would, we will, recommend you to our friends who may be looking for a new vehicle.

Wally Bleak

"Amazing Salesperson"

I recently had the opportunity to buy my first car ever from Wendy Davis. She was an amazing salesperson who was able to answer my questions about new the Ford Foucs I was going to buy. I love the fact she has taken the time after I bought the car to checkup and make sure everything was running great and that I still liked the car. I will definitely be recommending her and LHM Ford Lincoln Mercury to all my friends and family.

Nick

"Very Honest"

Thanks for working with me on the purchase of the Sport Trac.  I really appreciate the fact that you were very low pressure and basically that you laid out the best price you could do and that was that.  I guess I'm saying that you seem very honest and you cut right to the chase which is good as far as I'm concerned.  This allowed me to make my decision and feel that I wasn't leaving a bunch of money on the table and more important, it saved me precious time from going back and forth between Ford and Toyota.  Time will tell how happy I am with this vehicle but so far, I'm pleased. 

 

Thanks again.

 

Robert C.  John

EnWest Marketing, LLC

Robert C. John

"Class Act"

Hello,
 
The Andrews family would like to say thanks to the lhm ford business in sandy. You guys run a class act, I would also like to express many thanks to Ryan Wichman. Ryan is the man, he knows how to take care of business.
 
Thanks, again "GUYS"!!
 
Todd Andrews

Todd Andrews

"Great Help"

Hey Wendy!

Just want to let you know how pleased we are (still!) with our "new" 2008 truck which you didn't intend to sell to us! We're grateful that you sent the e-pictures to tantalize us with your inventory---it was well worth it when we started exploring your lot and a marked deviation from the sales experience we had locally in our state. Thank you for your patience with us as we changed our minds on our target vehicle, rolling with us through multiple payment details and consenting to lunch with us while the paperwork was being generated. Our wedding anniversary trip to Utah was a great memory, thanks to you!!                                                              

Sincerely,
Rey Medina & Susan Ruff

Rey Medina & Susan Ruff

"Will Return For Future Purchases!"

Wendy Davis has been great to work with.  We were actually ready to leave the dealership before Wendy came to help us.  She changed our experience, and got us into a great truck at a great price.  Even better, Wendy has continued to keep in touch long after the sale, making sure everything met our expectations.  We have never felt like we had our own saleswoman before, that we would return to.  Now we do.  We will definitely return to Wendy for future purchases.
 Marci and Paul

Marci and Paul Farr,Salt Lake City

"Satisfied Customer!"

WOW!!!!  I would have to say that i havee never worked with anyone who i felt so comfortable with or trusted to help me and take care of like you did!!! (And since i'm in sales myself i can testify that that is pretty darn rare.)  So all in all I owe you a HUGE THANK YOU!!!!!!!!  You are amazing and I and my family are truly thankful for the experience.  Keep up the good work Wendy, and thanks!!!
Shaine Smith

Shaine Smith,Salt Lake City

"Highly Recommend"

Let me tell you about my experience with (Internet Truck Buying)-one night my wife was surfing on the web, and we had been tossy around ideas of trading in our 2003 Ford Focus that was just paid off for a pickup truck.  Well, Larry H. Miller Ford Lincoln Mercury Sandy came up on my screen about some deals, and with our situation it just wasn't the right deal.  BUT! we had pondered about getting a F350 Dually to open up a Hot Shot Business.  So I emailed Ryan and he got right back to me via phone and email about this awesome white 2004 Ford F350 that was just specially priced.  My husband spoke to Ryan and Ryan also sent all the info he could about this pickup.  Seeing we where in Colorado and over 300 miles away.  Ryan was so very helpful with getting the info together to us on this truck we told him we would send a deposit on the truck as it sounded as perfect as it looked in all emails that we received.  The very next day we drove to Larry H. Miller Ford Lincoln Mercury Sandy and within a hour in a half we where driving home with a nice new F350 White Ford Dually.  Ryan was the best help we could of ever asked for while purchasing this truck.  Especially via the internet.   It was a first for us, being via the internet.  With Ryan's quick response to us and keeping us informed about the truck made it the best vehicle purchase I have ever had.  I would highly recommend Ryan to help anyone find what your looking for.  You just have to let Ryan know what you want and how much, and he'll find it for you.  We live in Colorado, but I would not ever hesitate to contact Ryan or Larry H. Miller Ford Lincoln Mercury Sandy for by next purchase.  Thanks so much.  Tim Madsen, Skull Creek, Colorado

Tim Madsen,Skull Creek, Colorado

"Expertise and Willingness"

Ryan Wichman was a pleasure to work with, a very no pressure environment. Ryan's expertise and willingness to get the best deal made it a no brainer.

Thanks again,
J. Summers.

J. Summers

"GREAT HELP"

JUST A NOTE TO THANK YOU FOR THE GREAT HELP YOU WERE WHEN I PURCHASED MY FORD FUSION FROM LARRY H. MILLER FORD LINCOLN MERCURY SANDY.  THE CAR HAS BEEN A GOOD INVESTMENT, A GREAT AUTO, AND WE HAVE ENJOYED IT VERY MUCH. YOU PULLED TOGETHER ALL THE DETAIL, WORKING NOT ONLY WITH ME BUT ALSO MY SON JIM AND OUR BANK.  I CAME, I SAW, AND I HAVE BEEN HAPPLY ABOUT THE SERVICE EVER SINCE. THANKS VERY MUCH FOR THE OUTSTANDING JOB.
 
MY BEST,
BILL DISHMAN
BLACKFOOT, ID

Bill Dishman,Blackfoot, ID

"Definitely Recommend"

Wendy Davis was the first person I spoke to when I went to Larry H. Miller Ford Lincoln Mercury Sandy.  I was GLAD.  As a single woman buying a car for the first time on my own, I wanted to speak to someone who made me feel comfortable during this process and she did.  I would definitely recommend Wendy.  And, by the way, I love my 2008 Ford Escape.

Margret Fields

Margret Fields

"Good Internet Deal"

Thanks for your help getting my wife a new car and getting rid of the vehicle my wife would not ride in anymore.  I liked dealing on the internet with you and the pricing program that comes with it.  I very much dislike the process of buying a vehicle and you made it bearable. Thanks for your persistence and follow-through and for giving out your cell phone number... I knew I could always get a hold of you (unless the music was too loud at the Toby Keith Concert!).  Thanks for everything... my wife loves her new Lincoln.
 
Best,
 
Bruce H, Sandy

Bruce H.

"We Will DEFINITELY be Back!"

Wendy, thanks for being our salesperson, out of the last five new vehicles we have purchased, you are the best! We appreciated how you came in on your day off to assist us with the purchase of our new Lincoln MKS. You were very helpful, friendly, never seemed put out and didn't give us the 'run around' even though it was your day off. We will definitely be back!

Tamy and Jerry Brunow

"Treats Customers Well"

I want to express my extreme happiness in the new (used) 2007 Lincoln MKZ I purchased from LHM Ford Lincon Mercury in Sandy.  My salesperson was Wendy Davis, and what a pleasure it was to work with her.   She treated my husband and I like we had been friends forever. There was no pressure to purchase a vehicle and she/they did not hold my keys hostage like most dealerships do.   This was our 4th purchase from one of LHM's dealerships over the last 5 years and I am sure not our last.   
 
 
ps..  Wendy, I am still loving my new car!  Thanks bunches! 

Peggy Dickinson

"There for You"

A couple of great things about working with Wendy at Larry H Miller Ford in Sandy.  First, she always has a smile on her face.  Second, she is the internet sales queen, which means lower prices.  Third, on my latest purchase, I wanted a low mileage used truck and a great price, she fed me information on new inventory as it came in and I was able to jump on the best deal quickly.  I didn't have to waste a lot of time shopping around and got the deal done fast... because truly, I hate to buy cars... but Wendy makes it bearable!

Bruce R. Hough

"Best Buying Experience"

Dave and I wanted to let you know buying our new truck was the best car (or truck) buying experience we have had in a number of years.  I especially appreciate your patience, not pushing David to make a decision before he was ready (slow mover).  Sometimes he drives me crazy but I have learned over the years he puts a great deal of thought into special purchases such as trucks and washing machines.

I enjoyed working with you, your explanation of rebates, options and features of the trucks really assisted in our decision not to mention the fact you have the Sync thing figured out and got Dave up and running without a hitch.

Lola and Dave

"Wendy was very thorough and was pressure free through the whole process"

I went in basically knowing what car I wanted, Wendy got some info from me and the keys to the car. She showed me all the features and made sure everything was in working condition. Showed me the Carfax and showed that it was taken care of. A quick test drive proved that.

Then moved on to the paperwork, that took some time, mainly it was waiting on confirmations or something like that. Took my crap car from me and gave me the keys to my new car!   

She has called a few times to ask how the car was working out, and let me know that I had to come back in because of the Loan that was lowered after i brought in my Paystub.  She was very thorough and was pressure free through the whole process. Someone I will look forward to buying a car from again in 10 years when I can afford one or need one!

Thanks Wendy!

Andrew

"We highly recomend Ryan"

This was our first experience in purchasing a truck through the Costco Auto program.  From the start Ryan Wichman answered all our questions about how to purchase a new 2010 F150.  He was always professional and followed exactly the steps that we were told by Costco to expect.

We were able to deal directly with him and avoided the usual buying back and forth from salesman to manager.  He went out of his way to find us exactly the truck we wanted, including the color and all the options.  We originally were looking for an extended cab but when he showed us the terrific room that the four door offered we switched to that.  He advised us on all the discounts and rebates that Ford offers and helped us get the overall cost to an amount we were comfortable with.  When we discovered that the extra large trailer towing mirrors wouldn't allow us to garage the new truck (something that we always do with our vehicles and which was instrumental in quickly selling our 97 F150), he arranged for a switch to the smaller chrome mirrors. He is extremely knowledgeable, easy to work with and answered all our questions personally or quickly found out from the service department what we needed to know.  We included a sprayed in bed liner and a bug deflector.  In all we highly recommend that you deal with Ryan and use the Costco Auto program.

Lynn and Marva Bennett - Sandy

"The vehicle we received was even better than expected"

We are absolutely delighted with the purchase of our 2006 Audi A4 from Ryan over the Internet.  We live in Colorado and were quite pleased with the responsiveness that Ryan provided by answering all of our questions over the phone and in email.  The vehicle we received was even better than expected in terms of condition and features.  The deal was negotiated fairly within one day and the transaction done within two.   In addition the car was personally delivered to our home in Fort Collins, CO.   We would do business with Ryan and Larry Miller Ford again and highly recommend you do the same!

 

Steve Chacho